Returns Request & Return Policy
Orders received will be processed by GBNI during the office hours 9.30 am – 5.00 pm Monday to Thursday and 9.30 am - 4.00 pm Friday. This excludes NI bank and public holidays. Goods will normally be dispatched within 3 working days however at peak times of the year this can be up to 5 working days.
All items will be dispatched by 1st Class Royal Mail Postal Services or another nominated courier. Delivery charges per order, per delivery address are as follows:
||Shipping Cost to NI / UK
||Shipping Cost to ROI
|Orders up to £4.99
|£5.00 - £9.99
|£10.00 - £29.99
|£30.00 - £49.99
|£50.00 - £149.99
|£150.00 - £499.99
|Orders over £500
To request a refund or exchange:
Log in to your account.
Click ‘Previous Purchases’.
Click ‘Request return’ against the correct order number.
Select the quantity of the item/items you want to return or exchange.
Select return/exchange/faulty from the drop down menu.
Use the box to type details of the exchange required or if you are returning your item due to a fault.
Click ‘Submit Return’
Print the returns slip, enclose with your item and post to GBNI, C2 Kilbegs Business Park, Ferguson Way, Antrim, BT41 4LZ.
If you are unable to print your return slip please enclose a note with your order number and details of exchange if required.
Girls Brigade NI Shop Returns Policy
If you are not completely satisfied with your purchase, or if you order a garment that proves to be the wrong size, simply return it to us within 40 days of receipt. GBNI will be happy to provide you with an exchange or full refund. This does not affect your statutory rights.
All items must be returned ‘as sold': in a re saleable condition, unworn, in original packaging with all swing tickets attached. Tunics can only be returned with the stitching in the pleats intact. If a returned item fails to meet any of these requirements GBNI cannot accept the item back for refund.
We regret that no postage or carriage can be refunded for returned items.
Goods that have been worn cannot be refunded unless they are faulty.
GBNI cannot be held responsible for return parcels lost in transit. It is the responsibility of the sender to ensure parcels are:
1. Adequately packed for transit
2. Adequately insured for loss/damage in transit
3. Returned with the correct postage paid.
GBNI recommends you retain a proof of posting receipt for all returned goods.
In the case of refunds, money will be refunded once the goods have been inspected and cleared for refund.
Refunds will be made in accordance with the original method of payment.
You can also return or exchange item(s) at our walk in shop at Antrim
We try to ensure that all goods supplied by GBNI are of the highest quality. However, goods which are faulty outside of normal expected wear and tear should be returned under the returns procedure listed above.
Please note: all faulty goods must be returned in a clean condition.
In the case of faulty goods GBNI will refund the item as required by you and refund you the cost of the original dispatch and cost of return.
* GBNI recommends you get a proof of posting receipt from the Post Office or Courier for all items returned to GBNI. You should also take out adequate postal/courier insurance to cover loss or damage to the goods in transit. GBNI cannot accept responsibility for items that go missing or are damaged in transit.